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The Den

Out Of School Club

Compliments & Complaints

We hope you are happy with our childcare and would love to hear about any compliments you have for the service as a whole or a particular staff member.


Similarly we would also appreciate any help or advice you can offer us to help us to improve the service we offer.


Our success depends on you and your child's happiness with our service. If you feel anything is not right with the care or service you or your child have received the please let us know.


If we do not know the problem we cannot try to resolve it.


You can contact us at any time to discuss any complaint or problem.